Wholesale Homewares and Gifts

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SS 2018 Collection

 

New Summer Collection 2018

 

AW 2018 Collection

 

Our new warehouse at 266 Evans Road

 

Inside the new Rayell warehouse

Frequently Asked Questions


How to Order

Our online system is the easiest way to order and includes all current products as well as sale or discounted items. Just register. If websites aren’t your thing, please feel free to email your order to sales@rayell.com, fax to 07 3020 3835 or call us on 1300 859 728.


Trading Terms

If you're new to Rayell we will ask you to make payment prior to us sending your order to the warehouse for processing. The most efficient way to make your initial payment is by providing credit card details at the time of ordering. However, from time to time customers prefer to make payments via EFT but please note your initial deposit will not include the freighting portion of your order and you may be asked to cover those costs prior to us sending your order to you.

Once a relationship has been established we can offer you payment terms of 14 days after completing our credit application form. If you want further information on accounts, please contact accounts@rayell.com.


Showroom/Warehouse

We welcome visitors at Rayell but ask that you phone ahead to make an appointment. Our showroom is open Monday to Friday from 8am to 2pm.


Prices

Prices shown are GST exclusive. GST is charged on all invoices.


Discounts

We believe in supplying high quality products at a very reasonable price. As such we do not extend discounts to customers, without exception, in order to maintain fair business practices for everyone.

 

Payment Methods

Direct Deposit: BSB 064 000 Account Number - 12905459 (Please use your invoice number as payment reference).

By Credit Card: VISA and MASTERCARD, please click the online link in the email we sent you to make a payment online. This can be done 24/7. Alternatively, call 1300 859 728 during office hours.


Freight

We are very conscious of the high cost of freight and always look for the most cost efficient freighting option. Your freight is charged at cost and we endeavour to use the most cost effective method when transporting your goods. Where freight is unusually high, we will always contact you prior to shipping to discuss options with you.

Should you experience an issue with the delivery of your order, your first port of call is the courier company. We will send you an email notifying you that your order is on the way, attaching your invoice. On that invoice is your consignment details that you will need to track your order.

Please note that sometimes orders are delivered in separate parts. For example if you have a shipment that is 8 cartons, sometimes the courier may miss the last carton or two. 99% of the time, the last carton will be delivered the following day. It is always best to track your order to ascertain if you have a partial or completed delivery. If you've waited a day or two and still your shipment isn’t complete, please get in touch with us on sales@rayell.com.au or Phone 1300 859 728.


Faulty items, Shortages etc

Our warehouse team work very hard to ensure that each carton is packed to minimise any damage that can occur in transit. However, once it has left our care, it is out of our control and from time to time, our products arrive damaged.

If this occurs please let us know immediately. We will need you to email an image of the damage, the product code and a description of the damage to accounts@rayell.com. From there, we are able to assess the damage and issue credits accordingly. These credits can be offset against future purchases.


Stock Availability

Sometimes our products are more popular than we expect so unfortunately there may be times when we have products that quickly move out of stock. If that is the case, and the product is continuing with us, we will place your product on backorder to ensure that you have priority when the stock arrives. If you have any questions about our backorders or would like to ensure that you reserve product, please get in touch with us via email – sales@rayell.com

There are times that items may become discontinued. We work very hard to ensure that our website is constantly up to date to ensure that you have the correct information. For example, if an item is on backorder, you will notice a ‘PRE ORDER’ label. This means you can pre order it and we will put it on backorder for you.

Should your order dramatically reduce due to backorders and discontinued stock, we will get in touch with you to see if you wish to replace those items with a different selection, or if you would like your order sent as is. We always work to give you the choice.


Minimum Order

Being a wholesaler, we can only process orders where we deem them to be of a wholesale nature for resale through a retail channel. The minimum order value is $200.


How to Re-Order

Our online system is the easiest way to order and includes all current products as well as sale or discounted items. Just register. If websites aren’t your thing, please feel free to email your order to sales@rayell.com, fax to 07 3020 3835 or call us on 1300 859 728.


Follow Us!

With over 1000 NEW lines every year, we strive to keep our product range fresh and trendy.
Product updates, styling tips and a bit of social media interaction:

Instagram

https://www.instagram.com/rayell__/

 

Facebook

https://www.facebook.com/rayellgifts/


 

 



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